***On Monday, September 20th the business office of the Southwestern PA Water Authority will be closed to the public until further notice. The office will remain active Monday - Friday 8am to 4:30pm to process mail, phone calls, faxes, and emails.
A boil water advisory is a public notification advising customers to boil tap water before consuming it. Advisories are issued when an event has occurred with the potential to adversely affect water quality, or a situation has occurred where there is known degradation of the water quality.
Boil water advisories are issued when the water system experiences a loss in positive water pressure, typically due to a serious main break or low storage tank levels. A loss of positive water pressure indicates the existence of conditions that could allow contamination to enter the distribution system. This is the most common type of advisory, which is issued as a precaution until water samples are collected and analyzed to confirm that water quality has not been affected.
AFTER HOUR EMERGENCIES
For after hour emergencies please contact our Water Plant at 724-592-7792.
If notified of a boil water advisory, DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST. Bring all water to a rolling boil, let it boil for one minute, and cool before using; or use bottled water. You should use boiled or bottled water for drinking, making ice, washing dishes, brushing teeth, and food preparation until you are notified that the advisory has been lifted.
According to PA Department of Environmental Protection guidelines, water samples must be collected to test for bacteria in the distribution system. The first samples are taken on the day when the issue has been corrected, and then another set of samples are taken within the next 12 hours. Two consecutive "clean" test results are required before DEP will allow the advisory to be lifted. The process can take 24 hours for test results to come back from the laboratory. Final lab results to lift a boil water advisory can take several days.
You will be notified when the corrective actions have been completed and you no longer need to boil your water.
Customers can resume normal water usage when the boil water advisory has been lifted. If you experience cloudy or discolored water, you should run your faucets for a few minutes until the water runs clear. If the problem persists contact our office at 1-800-356-4168.